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For any support or technical questions regarding the Mittoni Product Range or
any warranty queries please contact our support department via email (support@mittoni.com.au)
or telephone (03) 9540 8989. We are dedicated to
providing a quality service no matter how large or small your requirements.
Product Returns
This sale is made in the State of Victoria,
Australia.
If your goods arrive faulty or damaged, or a fault
becomes apparent in the first 14 days after delivery, we
will dispatch new goods as soon as possible after the
faulty goods have been returned. This may be done after
contacting our product support department. It is essential products are returned
in a well-protected manner and in original undamaged
packaging along with the RMA form.
All products carry a warranty period of 12 months
unless specified otherwise. If you have any difficulties
with products purchased from Mittoni, please contact
product support and describe your product difficulty -
please also quote your online order number.
Delivery costs are incurred in delivering product to
customers, we are not able to refund delivery costs to
or from customers once incurred for any reason.
Warranty cannot be supported in the case where any
physical damage is present either by accident or through
use. Physical damage includes dents, multiple scratches
and other damage to the product or casing.
We are unable to generally accept returns due to
change of mind or incorrectly purchased / unsuitable
products. Please check with our support department if you would
like to enquire about a special case return or exchange.
Products must be returned in a well-protected manner
and in original undamaged packaging.
All warranty is strictly return-to-base, return
postage will be payable for goods to be sent back once
repaired or replaced.
Returns Procedure
If you have a product that needs to be returned for warranty please download
and fill in our RMA Form. Once you have filled in the form return it to us via
email (support@mittoni.com.au) or
fax (03) 9546 5252. We will then issue an RMA Number, once you have this number
please write it on your RMA Form and return a copy of the form with the product
to:
Mittoni Pty Ltd
ATTN: Warranty Department
26 Bando Road
Springvale VIC 3171
Please also note the RMA Number on the outside of the package.
RMA FORM
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